Privacy Policy
Papapeut.com - Everything for your children in Guinea
This policy applies to our website and mobile application.
Introduction
Welcome to Papapeut.com, your trusted platform for buying children's toys and accessories in Guinea. We are committed to protecting your privacy and handling your personal data transparently and securely.
This privacy policy explains how we collect, use, store and protect your personal information when you use our website and mobile application.
Information We Collect
We collect different types of information to offer you the best possible service:
Last name, first name, e-mail address, telephone number
Full address, city, region, delivery instructions
Transaction data (secure), preferred payment method
Pages visited, products viewed, time spent on site
IP address, device type, browser, operating system
Approximate location for delivery and customer service
How We Use Your Data
We use your personal information to :
- Order processing : Manage your purchases, confirm orders and organize deliveries
- Customer service : Answering your questions, solving problems and improving support
- Communication : Send you order confirmations, delivery updates and important information
- Customization : Recommend products adapted to your preferences and purchasing history
- Marketing : Inform you of promotions and new products (with your consent)
- Safety : Prevent fraud and ensure the security of our platform
- Analysis: Improve our website and mobile application
Data security
Protecting your data is our top priority. We implement several security measures:
Data Sharing
We never sell your personal data. We share your information only in the following cases:
- Delivery Partners : Necessary information for the delivery of your orders
- Payment processors : Data required to process transactions securely
- Platform Sellers : Ordering information for multi-vendor sellers
- Legal obligations : When required by Guinean law or to protect our rights
- Service providers : Technical service providers who help us run our platform
All our partners are committed to respecting the confidentiality of your data in accordance with our high standards.
Your rights
In accordance with data protection laws, you have the following rights:
- Access rights : Request a copy of your personal data
- Right of rectification : Correct or update your information
- Right of deletion : Request the deletion of your data
- Right of Portability : Receive your data in a structured format
- Right of objection : Oppose the processing of your data for marketing purposes
- Right of Limitation : Request the restriction of the processing of your data
- Right of Withdrawal : Withdraw your consent at any time
To exercise these rights, please contact us using the means indicated in the contact section.
Cookies and Similar Technologies
We use cookies and similar technologies to :
- Maintain your login session
- Remember your preferences and shopping cart
- Analyze the use of our site to improve it
- Personalize your user experience
- Measure the effectiveness of our marketing campaigns
You can set your browser to refuse cookies, but some site functions may not work properly.
Mobile Application
Our mobile application may collect additional information:
- Device data : Model, operating system, unique identifier
- Push notifications : With your permission to inform you of offers
- Location: To improve delivery services (optional)
- Photos/Camera : For customer reviews with photos (with permission)
- Local storage : Cache to improve performance
Protection of minors
Although our site is dedicated to children's products, our services are intended for adults. We do not knowingly collect personal information from children under the age of 18.
If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately so that we can delete this data.
International Transfers
Your data may be transferred to and stored in countries other than Guinea, in particular for :
- Secure cloud computing services
- International payment processors
- Analysis and technical support services
We ensure that all transfers comply with the appropriate protection standards.
Data retention
We keep your personal data for as long as necessary for :
- Providing our services and managing your account
- Meeting our legal and accounting obligations
- Resolving disputes and enforcing our agreements
Typical storage periods :
- Account data : Until requested deletion or 3 years of inactivity
- Order data: 7 years for tax purposes
- Marketing data: until consent is withdrawn
- Technical logs: 12 months maximum
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
Important changes will be communicated by :
- E-mail notification to registered users
- Banner on our website and application
- Date updated at the top of this page
We encourage you to consult this page regularly to keep up to date with our practices.
🤝 Contact us
If you have any questions about this privacy policy or your personal data :
Email : privacy@papapeut.com
Customer service : contact@papapeut.com
Address: Conakry, Guinea
Data Protection Officer : dpo@papapeut.com
Legal Compliance
This privacy policy is designed to comply with :
- Guinean data protection legislation
- Google Play Store requirements
- International data protection standards
- Best practices in e-commerce